We have made the following changes to our practice with effect from 5 January 2009 which we will review on 1 April 2009 in the light of any customer feedback we receive on any impact these may have had.

FEES
If your application to change the register is not accompanied by a fee, where a fee is payable under the current Land Registration Fee Order, providing no other requisition points arise, we will contact you by telephone immediately to verify that no fee was sent and to request either remittance of the correct fee or authorisation to use Direct Debit, if appropriate. If a cheque is required, we will hold your application for five business days from and including the day of the telephone call to await receipt. However, if we do not receive the cheque on or before the fifth business day then your application will be rejected.

We hope that by contacting you by telephone rather than sending you a letter we will be able to complete your application more quickly. Since February 2007 payment by Direct Debit can be used for any application lodged by post, telephone or via our e-services and it is our policy to telephone customers to discuss fees where there is a discrepancy or where no fee is quoted on the application form.

POWERS OF ATTORNEY
Applications that must be accompanied by a power of attorney or a conveyancer�s certificate in Form 1 will be rejected if the necessary power or certificate is not provided at the time of lodgement. For our requirements please see Practice Guide 9 - Powers of Attorney and Registered Land.

We will continue to send other requisitions or reject applications in accordance with our rejection policy. For more information please see Practice Guide 49 - Return and Rejection of Applications for Registration.

Audience:
All customers

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