man with headset

Our service

Details of what customers can expect from us appear in our Service standards.

We have a Customer Service Manager in each of our local offices.

We also have Office finder tool (that you can use to search for the Land Registry office for a county, district or postcode) and web pages where you can view the contact details for each Land Registry office by local authority delineation, or by alphabetical order.

Note: If you are hearing impaired, please see how we help you.

How to make a complaint

Our document Putting things right explains the complaints process.

Monthly performance (YTD)

Measure

Dec 2011(%)

Target(%)

Accuracy
Registrations error-free under 1 year old

99.27

98.5


Speed of service

Registrations processed within 12 days


87.3


80.0


Official copies and official search

Applications processed within 2 days


98.5


98.0

Last updated:  10 January 2012